Here's a quick list of the things you really need to know:
To open a wholesale account, please contact us at firstname.lastname@example.org
$150 for wholesale orders.
Once you have decided on what products you wish to order, send over an email to Orders@burncandles.co and we will review. Once we have reviewed to ensure you meet the minimum and that we have all the information we need, we will send over an invoice.
All orders must be paid in full before orders can be processed, this is unless we have come to a different agreement.
We suggest a retail price of around 50% higher than the wholesale price for all of our paper goods or what we offer via our retail site.
Retail has recently been updated to reflect the following:
4oz - $9.00
8oz - $13.00
Glass - $15.00
Reed Diffusers- $22.00
If you are in the market for custom orders, please let us know. We would be happy to work with you on this. Please note, custom orders may take longer than the expected fulfillment timeline due to their custom nature.
Shipping costs will be charged to your account at the time of order using the billing information provided on your account. You will receive an invoice at this time reflecting the shipping costs. All orders will ship via UPS Ground from our studio in Phoenix, Arizona. Domestic orders usually arrive within 2-3 days. You will be provided with a tracking number when your order ships. Please notify us if you would like to pay for expedited shipping.
Burn Candle Company is not responsible for any carrier delays. The retailer is responsible for covering any duties or customs fees for International orders.
If you live locally, we are happy to deliver your order to you. We make deliveries on Tuesdays and Thursdays. Please keep this in mind when placing your order.
Once order payment has been submitted, please about a week for your order to be processed, packaged, and shipped.
We request that all cancellations or changes to orders be submitted via email within 24 hours of placing the order. Cancellations or reductions to an order will incur a 10% restocking fee. Returns are accepted for unused, unopened products in their original packaging. Returns, incorrectly shipped items, and exchanges must be returned within a week of receiving your order. Once the returned item(s) arrive back at our studio, your refund will be issued via charge or pre-paid check (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned or exchanged.
Wholesale orders are packaged in a protective plastic. This should be removed before display. All of our products must be displayed and sold in their original packaging. Boxed sets may not be broken up and sold individually. Failure to comply with these terms may result in account termination. Please let us know if you have any questions about the packaging or display of our products.
If you have any questions regarding our Wholesale process, or if there is anything at all that we can do to make your ordering experience easier, please do not hesitate to let us know via our Contact page or Staci@burncandles.co
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